Dr. Jiafeng Sun is a Senior Director in Data Science at Travelers Insurance Companies. With over ten years of experience at Travelers, she currently leads a data science team dedicated to enhancing customer experience, operations, and underwriting in Personal Insurance. Before assuming her current role, Dr. Sun spent eight years in Business Insurance and Bond & Specialty Insurance at Travelers, where she led a diverse array of projects supporting both pricing and non-pricing strategies. Her work involves developing predictive models to improve risk assessment and to enhance business decision-making processes. Additionally, she spearheads initiatives aimed at streamlining operations and increasing efficiency across various business units. Dr. Sun earned both her Master's degree in Statistics and her Ph.D. in Business from the University of Wisconsin-Madison.